French Speaking Reception Supervisor

1 month ago

London, Greater London, United Kingdom .. Sloane Full time
Job Title: French Speaking Reception Supervisor

We are seeking a highly skilled and experienced French Speaking Reception Supervisor to join our team at the prestigious Sloane hotel in Chelsea. As a key member of our Front Office team, you will be responsible for ensuring exceptional service to our guests and managing a team of dedicated staff members.

Key Responsibilities:
  • Assist the Front Office Manager in the administration and management of all Front Office Operations.
  • Provide exceptional service to our guests, ensuring a memorable and luxurious experience.
  • Manage a team of dedicated staff members, leading by example and supporting them in achieving a high level of service.
  • Ensure fast and efficient check-in and check-out processes for guests.
  • Maintain updated guest profiles to have accurate information about their needs and preferences.
  • Coordinate guest services daily, including pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-ups during their stay, goodbye emails, post-stay follow-ups, etc.
Requirements:
  • Minimum 2 years' experience in a similar role within a luxury property.
  • Previous experience with Guestline PMS is an advantage.
  • Leadership skills to effectively manage and motivate the team to achieve a high level of service.
  • Good command of the English language, spoken. French language skills are much appreciated.
  • Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
  • Willingness to have a flexible working pattern to fit in with the needs of the business.
  • Proficient in the use of Microsoft Office.
About Us:

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London's most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

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