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Customer Success Manager – Lisburn

3 months ago

Castlereagh, United Kingdom Sysco Ireland Full time

At Sysco Ireland, we pride ourselves on being leaders in the foodservice industry, and it is your commitment, enthusiasm, and diligence that contribute to our success as the largest provider on the island of Ireland. As we continue to expand, we are eager to support your professional growth.

If you are seeking a new opportunity, we are excited to announce an opening for a Client Relationship Manager. This role presents an excellent chance for individuals looking to advance their careers.

Role Overview:

As a Client Relationship Manager, you will play a crucial role in maintaining, expanding, and revitalizing a portfolio of clients within a designated area. This position is office-based and does not involve fieldwork.

Key Responsibilities:

  • Drive profitable sales growth within the existing client base, aiming to meet and exceed established performance metrics.
  • Analyze competitor activities and market trends to inform strategies.
  • Proactively engage with clients to enhance retention and minimize churn through personalized communication.
  • Foster relationships with current clients to increase our share of their business, developing a pipeline across various product categories.
  • Stay informed about product and service offerings.
  • Leverage data and insights to implement strategies for reactivating inactive clients.
  • Collaborate across departments within Sysco to ensure a cohesive experience for our clients, managing the relationship comprehensively.
  • Identify and manage risks within the client portfolio, including potential lost sales and credit risks.
  • Create account plans and contact strategies to maximize engagement and cultivate strong client relationships that drive profitable sales.
  • Examine various data sources, including:

Sales and margin reports

Leakage reports and dashboards

Performance data of high and low-performing clients

Pricing, cost, and margin information

Sales tools and promotional initiatives

  • Participate in relevant team meetings.

Qualifications:

  • Experience in a structured sales or telesales environment.
  • Familiarity with the foodservice sector.
  • Results-driven, with a proven track record of meeting targets in a competitive landscape.
  • Ability to thrive in a KPI-focused, target-oriented setting.
  • Exceptional verbal and written communication skills.
  • Strong active listening abilities, capable of engaging and influencing clients and stakeholders at all levels.
  • Excellent negotiation skills with a keen commercial awareness.
  • Ability to perform under pressure and meet deadlines.
  • Proactive mindset with a demonstrated ability to manage multiple priorities.
  • Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
  • Strong organizational and planning skills.
  • Self-motivated, capable of working independently and collaboratively.
  • Exemplifies Sysco's values consistently.

Core Competencies:

  • Customer Understanding - Exemplifies a commitment to understanding the needs of both internal and external customers.
  • Adaptability - Recognizes the impact of change on individuals and supports effective transitions.
  • Relationship Building - Maintains constructive relationships across departments, demonstrating effective communication and teamwork.
  • Communication Skills - Communicates clearly and effectively in various settings.
  • Delivers messages effectively to all levels of the organization, achieving desired outcomes.

This job description outlines the responsibilities and scope of the position and is not intended to be an exhaustive list of duties. Additional tasks may be assigned by your manager as necessary for the role and the growth of Sysco Ireland.

Sysco is an equal opportunity employer.