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Client Support Coordinator

3 months ago

Elland, Calderdale, United Kingdom JLA Group Full time

Customer Care Specialist - JLA Group

About Us:
JLA Group is a leading provider in the service and maintenance of commercial laundry and catering equipment, dedicated to delivering exceptional solutions to our clients.

Role Overview:
We are looking for a dedicated individual to become part of our Service and Parts team. In this role, you will engage with clients, manage inquiries, and ensure effective resolutions with a focus on empathy and professionalism.

Key Responsibilities:
- Courteously addressing client inquiries
- Coordinating and scheduling technician visits
- Maintaining customer portals
- Preparing repair estimates
- Assisting the parts department
- Collaborating with various internal teams to resolve issues
- Meeting customer satisfaction and business performance metrics
- Updating online systems

Required Knowledge and Skills:
Essential -
- Outstanding customer service abilities
- Strong organizational skills
- Proficient in English, both written and spoken

Desirable -
- Familiarity with Microsoft Office
- Excellent writing skills for diverse audiences

Experience:
Essential -
- Proven exceptional customer service experience
- Ability to work collaboratively within a team
- Proactive approach to managing client inquiries

Desirable -
- Background in a busy customer support environment

Personal Attributes:
Essential -
- Ability to build rapport with patience and understanding
- Team-oriented mindset
- Initiative and a willingness to learn and solve problems