Senior Retail Manager
4 weeks ago
We are seeking a highly motivated and experienced Retail Manager to lead our team of Sales Associates and drive sales, customer service, and operational excellence in our Liverpool store.
The ideal candidate will have a proven track record of leading high-performing teams, developing business plans, and executing in-store events. They will be responsible for creating and executing a business plan to recruit and retain customers, manage inventory and facilities, and provide exceptional customer service.
This is an exciting opportunity for a dynamic and inspirational leader to join our team and take on a key role in driving business growth and success.
Key Responsibilities:
- Lead and develop a high-performing team of Sales Associates to achieve sales and customer service targets
- Develop and execute a business plan to drive sales, customer service, and operational excellence
- Manage inventory and facilities, including cash reconciliation and point-of-sale software
- Provide exceptional customer service and create personalized experiences for customers
- Develop and execute in-store events to drive sales and customer engagement
- Collaborate with the wider team to achieve business objectives and drive growth
Requirements:
- Proven retail management experience, preferably in cosmetics
- Ability to provide inspirational, authentic, and personalized customer service
- Previous business planning experience, including setting sales and customer service targets
- Previous retail operations experience, including inventory and facilities management
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours, including days, nights, weekends, and special events
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
About Us:
Aveda is an equal opportunities employer, committed to diversity and inclusion. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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