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Assistant Manager

2 months ago


Birmingham, Birmingham, United Kingdom South Full time
About South

South is a leading boutique entertainment company in the UK, with multiple venues across three brands: South, South X, and South Gutterball. We specialize in providing unique and exciting experiences for our guests, including bowling, arcades, beer pong, pool, golf, darts, shooting pods, karaoke, and more.

The Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at South. As an Assistant Manager, you will be responsible for ensuring positive guest service in all areas, responding to complaints in a timely and professional manner, and adhering to company standards and service levels to increase sales and minimize costs.

Key Responsibilities
  • Ensure positive guest service in all areas, responding to complaints in a timely and professional manner.
  • Manage shifts covering the entire venue, ensuring seamless operations and excellent customer service.
  • Adhere to company standards and service levels to increase sales and minimize costs, including beverage, supply, and labor costs.
  • Actively participate in all areas of the operation, including gaming, food, beverage, events, sport, and labor, while maintaining required standards of operation in daily activities.
  • Create an environment that is team-focused and encourages a professional and motivating atmosphere for all team members.
What We Offer
  • 28 days holiday per year.
  • Free access to our entertainment facilities for you and up to 3 others when you're not working (off-peak time).
  • 25% off food and drink.
  • Opportunities to participate in social activities throughout the year through our team social calendar.
  • Access to our team wellbeing app to support mental health awareness and wellbeing in our teams.
  • Cycle2Work scheme partnered with Halfords.
  • Refer a friend scheme.
  • Access to a portion of your salary early and explore many other benefits and savings through our partnership with Wagestream.
Requirements
  • Previous hospitality experience is essential.
  • A natural people person who puts great customer service at the top of their agenda.
  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
  • Self-discipline, initiative, leadership ability with an outgoing personality.
  • Ability to motivate employees to work as a team to ensure service meets stellar standards.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising.
  • Must possess good communication skills for dealing with diverse teams.