Design Lead

2 weeks ago

London, Greater London, United Kingdom Nesta Full time
About Nesta

Nesta is a leading innovation agency that drives social change through design, testing, and scaling solutions to society's biggest problems. Our mission is to create a better future for all, and we're looking for a talented designer to join our team.

The Role

We're seeking a skilled designer to lead our design efforts and work closely with our team of researchers, behavioural scientists, data scientists, and policy specialists. As a Design Lead, you will be responsible for developing and delivering projects that meet the needs of end users and stakeholders.

Key Responsibilities
  • Plan, undertake, and support user research to inform strategic decisions and the design of potential solutions.
  • Design, develop, and test potential solutions with end users and the people that deliver them, as well as encourage and support others to do so.
  • Facilitate workshops and design sprints to rapidly design, test, and iterate prototypes.
  • Produce design iterations from low-fidelity sketches to functional prototypes.
  • Support the end-to-end design of interventions often involving multiple channels, touchpoints, and partners.
  • Ensure Nesta and our partners balance the needs of end users/stakeholders with business and social objectives.
  • Work with a multidisciplinary team to design, prototype, and test social impact solutions.
  • Facilitate and participate in collaboration, including co-design or multidisciplinary working.
  • Work with and support others within the mission and across Nesta to use design approaches and skills for social impact.
  • Contribute to the identification, development, and pitching of new work.
  • Contribute to improving Nesta's approach to design.
  • Support the overall delivery of projects within the mission.
Requirements
  • Experience in a design discipline, such as service design, user experience design, product design, etc.
  • Experience working on multiple design projects that have met the needs of end users and stakeholders. Ideally working across the end-to-end journey of a service that involves multiple channels and touchpoints.
  • Experience undertaking a range of activities from client engagement to user research, prototyping, and testing.
  • Experience in guiding diverse groups/non-designers through a design process.
  • User research: Ability to conduct and plan for interviews, observations, ethnographic/immersive research, and other research methods. While you are not expected to be a quantitative researcher within the team, you are expected to be comfortable using quantitative data.
  • Evidence and context-based design: You are able to work with others to use evidence (qualitative and quantitative) to inform the design of projects, products, and services. You can absorb large amounts of conflicting information and use it to produce simple designs.
  • Prototyping: You have experience in using a variety of methods of prototyping and user testing; and know how to choose the most appropriate ones. You know how to solicit feedback to iterate on ideas.
  • Communication skills: You can listen to the needs of users, stakeholders, and partners, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication.
  • Facilitating decisions and risks: You know how to identify key risks with a design and strategies and adapt to them using a range of techniques. You can generate multiple solutions to a problem and test them.
  • Community collaboration: You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them.
Desirable Experience
  • Experience of applying agile, lean, and design thinking principles.
  • Experience of creating functional prototypes using code or other technologies.
  • Experience of designing interventions with a social purpose.
  • Experience of applying behavioural science principles to design.
  • Experience of designing interventions relevant to our Fairer Start Mission.
  • Experience working within and/or knowledge of the Early Years sector.
What We Offer

We offer a competitive salary, a range of benefits, and the opportunity to work with a talented team of professionals. If you're passionate about design and social impact, we'd love to hear from you.

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