Client Success Manager
6 days ago
About the Role
You will be working with a global team of Business Transformation consultants in the Business Services, Intelligent Automation team and will work directly with our Market Units (MU) representing all our customer segments and other practices areas of Capgemini. You will especially support Go-to-Market teams based primarily in Europe and concentrate on the UK market. You will align closely with other Global Business Lines (GBL) / Application Business Lines (ABL) to build business opportunities for Intelligent Automation from Business Services.
Your Key Responsibilities
- Meet Intelligent Automation revenue ambitions and priorities aligning with BSv portfolio leader in Germany, identify and expand automation footprint across BSv & MU focused accounts
- Land and expand Intelligent automation Project & Consulting (P&C) opportunities, building and developing multi-million contracts in Intelligent Automation portfolio
- Understand customer automation strategies and align proposals to bring in more business opportunities/pipeline to the region
- Facilitate end-2-end process for Intelligent automation proposals from enquiry to RFP/RFI submissions and contracting process adhering to Capgemini IA solutions, delivery and governance processes.
- Work with CSLs to establish goals for their revenue performance, KPIs, and other measures of success, and provide coaching and training as needed
- Manage need for CSL, Consultants, Project Managers, and Business Analysts (BA) per engagement request and Business Development need, and ensure utilization target is met
- Manage clients' growth portfolios, roadmap, engagement, and resource needs, and overall satisfaction
About You
- Ability to influence at mid to senior business levels. Working with various levels; VPs, Advisor Partners, Client Communities, Capgemini Bid teams
- Experience in working in global complex environments
- Experience in building and managing Intelligent Automation business portfolio
- Strong knowledge and awareness on emerging/modern technology solutions, RPA/ML/AI
- Ability to travel at short notice (c.a. 50% for client meetings, client projects)
Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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