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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is delighted to be working with a repeat client who is looking to add a new member to their complaints department. As a Complaints Handler, you will be responsible for taking up any complaints and investigating before delivering initial findings in line with industry guidance.Our ideal candidate will be a resilient person with an...

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    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is delighted to be working with a repeat client who is looking to add a new member to their complaints department. As a Complaints Handler, you will be responsible for taking up any complaints and investigating before delivering initial findings in line with industry guidance.Our ideal candidate will be a resilient person with an...

Complaints Resolution Specialist

2 months ago

Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000

Job Title: Complaints Manager

Job Summary:

Michelle Denny Recruitment is partnering with a market-leading group of companies to find an experienced Complaints Manager. This role is available on a hybrid or office-based basis, depending on your preference.

Key Responsibilities:

  • Manage and resolve customer complaints with empathy, professionalism, and integrity.
  • Collaborate with internal departments to address root causes of complaints and implement corrective actions.
  • Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
  • Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.

Requirements:

  • Previous experience in a similar role is essential.
  • A background in the financial services industry is highly desirable.
  • Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
  • Knowledge of FCA regulatory requirements is advantageous.

What We Offer:

  • A competitive salary package of up to £40,000 per annum.
  • Opportunities for career advancement and professional development.