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Technical Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom In Technology Group Limited Full time

Job Summary:

We are seeking a highly motivated and skilled Technical Service Engineer to join our client's dynamic IT Services team at In Technology Group Limited.

Key Responsibilities:

  • Provide 1st line technical support to customers and internal teams, with a focus on resolving issues efficiently and effectively.
  • Evaluate and escalate complex technical issues to 2nd/3rd line support teams.
  • Utilize troubleshooting skills to resolve hardware and software issues.
  • Deliver exceptional customer service, ensuring timely responses to tickets and resolving issues to customer satisfaction.

Requirements:

  • At least 1 year of experience in a Service Desk environment.
  • Proficiency in Microsoft products, including Office 365.
  • Knowledge of Windows Server 2012/2016/2019, Virtualisation (VMWare/Hyper-V), SCCM, and SharePoint.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer:

As a Technical Service Engineer at In Technology Group Limited, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our IT Services team.