Technical Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated First Level Support Engineer to join our team at Avaloq. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide timely and accurate technical support to customers via various channels, including ticketing tools, email, and phone.
- Troubleshoot complex technical problems and provide solutions that meet customer needs.
- Escalate issues to senior team members as necessary, ensuring seamless resolution.
- Document customer interactions and resolutions, maintaining accurate records for future reference.
- Stay up-to-date with the latest software releases and features, applying this knowledge to improve customer support.
- Collaborate with other team members to enhance the overall customer support experience.
Requirements:
- Fluent German language skills, both written and spoken, are essential for this role.
- Proven track record of delivering exceptional technical support, with a strong focus on customer satisfaction.
- Excellent communication and customer service skills, with the ability to work effectively in a team environment.
- Proficiency in using various technical tools and software, with a willingness to learn and adapt.
Preferred Qualifications:
- Experience working in the banking sector, with knowledge of Avaloq Banking System.
About Avaloq:
We value diversity and inclusivity, creating a workplace where everyone can thrive. Our commitment to equal opportunities and an inclusive culture ensures that all employees feel valued and respected. We offer hybrid and flexible working arrangements, allowing you to maintain a healthy work-life balance while contributing to our dynamic team.
Please note that we do not accept speculative CV submissions from recruitment agencies, and any unsolicited candidate submissions will not be considered for payment expectations.
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