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Cosmetics Consultant and Key Holder

2 months ago


Leeds, Leeds, United Kingdom KIKO MILANO Full time

Are you enthusiastic about the cosmetics sector and dedicated to assisting others in enhancing their personal style? As a Cosmetics Consultant at KIKO Milano, you will play a pivotal role in providing outstanding customer service while sharing your beauty knowledge with our esteemed clientele.

Primary Responsibilities:

  • Welcome and assist customers in a friendly manner, following KIKO standards.
  • Work towards achieving the business objectives set by the Store Manager, focusing on customer satisfaction, sales performance, and key performance indicators.
  • Provide tailored product suggestions and engage in cross-selling to fulfill customer requirements.
  • Stay informed about the latest beauty trends and report any concerns to management for prompt resolution.
  • Opportunity to assist the Store Manager in training the store team as a 'Beauty Mentor'.

Adherence to Procedures & Policies:

  • Ensure the store operates in accordance with KIKO standards and protocols.
  • Maintain the store's visual presentation, layout, merchandising, and cleanliness in line with KIKO guidelines.
  • Keep abreast of market trends and ensure high-quality customer service.
  • Qualifications:
  • Prior experience in the fashion or beauty sector is preferred.
  • In-depth knowledge of beauty products and current industry trends.
  • Exceptional communication and customer service abilities.
  • Ability to excel in a dynamic retail environment.
  • Willingness to work evenings, weekends, and holidays.
  • Proven track record of achieving sales targets.
  • Experience in conducting product demonstrations and makeup application.
  • Understanding of skincare routines and techniques.
  • Ability to maintain a clean and organized workspace.