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Operations Area Supervisor
3 months ago
Position: Operations Area Supervisor
Salary: Starting at £34,602.00 with potential for a 10% bonus, 25 days of annual leave, and a defined contribution pension scheme.
Type: Full-time, Permanent
As an Operations Area Supervisor, you will oversee a dynamic mail processing environment, taking charge of operations within a designated section.
Shift Details: Late Shift, Saturday to Wednesday, from 13:48 to 22:00, with the possibility of adapting to other shift patterns based on operational requirements.
Key Responsibilities:
In this role, you will lead a committed team of both full-time and part-time staff. Regular one-on-one and team meetings will be essential to assess performance and strategize daily objectives. Promoting health and safety practices, enhancing operational efficiency, and pinpointing areas for improvement will be crucial aspects of your duties.
In collaboration with the Shift Manager, you will ensure exceptional service delivery to our customers while meeting all operational benchmarks. You will be responsible for managing your team's attendance, training, and development, and actively participate in our continuous improvement initiatives.
Desired Skills and Experience:
We seek candidates who are adaptable, thrive under pressure, and possess outstanding leadership and communication abilities. As a key leader in our organization, your CV should reflect the following competencies:
- Leadership Focus: Ensures foundational practices are upheld, fosters a unified company culture, energizes the team, and aligns with strategic objectives.
- People Focus: Values diversity and inclusion, utilizes delegation and coaching, nurtures talent, and cultivates a supportive environment that acknowledges achievements.
- Resilience Focus: Approachable and reassuring, agile in facing new challenges, maintains open communication, and remains positive under pressure.
- Achievement Focus: Strives for excellence, encourages learning, and builds accountable teams through a coaching approach.
- Improvement Focus: Implements transformative practices, reduces costs, and innovates processes to enhance service delivery.
- Customer Centric Focus: Advocates for a customer-first culture, seeks to enhance customer experiences, and integrates customer feedback into decision-making.
Application Process:
If you are interested in this opportunity, please submit your application online along with your current CV.
Assessment:
The assessment will allow you to demonstrate your suitability for management roles within the organization, including a capability-based interview and a management scenario exercise.
About Us:
Royal Mail connects businesses, customers, and communities nationwide, providing a universal postal service to over 30 million addresses. As a leading company in the UK, we aim to be recognized as the premier delivery service in the UK and Europe.
We are committed to fostering a diverse workforce and actively support inclusion, ensuring our employees reflect the communities we serve.
Trust is the cornerstone of our operations at Royal Mail. We prioritize transparency in our recruitment process, providing candidates with interview questions in advance to help them prepare effectively.
We welcome applications from individuals with diverse backgrounds, including those from the Armed Forces community.
