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IT Field Support Specialist

2 months ago

Pontypridd, United Kingdom Mirai Tech Recruitment Full time

Job Title: IT Field Support Specialist

Company: Mirai Tech Recruitment

Job Type: Full-time

Location: Cardiff and Southwest

Job Description:

We are seeking an experienced IT Field Support Specialist to join our team at Mirai Tech Recruitment. As an IT Field Support Specialist, you will be responsible for maintaining the computer systems and networks of our clients. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems.

Key Responsibilities:

  • Regularly visit client sites to engage with users face to face and proactively evaluate any potential site improvements.
  • Install and configure computer hardware, operating systems, and applications.
  • Monitor and maintain computer systems and networks, including switches, routers, servers, printers, and other IT hardware and network patching.
  • Provide application support and software installation.
  • Install Wi-Fi access points.
  • Talk users through a series of actions to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace faulty equipment as required.
  • Respond within agreed time limits to call-outs.
  • Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate).
  • Support the roll-out of new applications.
  • Support the roll-out of new sites through acquisitions or organic growth.
  • Proactively support company compliance to health and safety legislation through adherence to company policies, processes, and practices.
  • Work closely with all members of the IT team across the group when required.
  • Undertake any other activity as reasonably requested by management.

Essential Skills:

  • In-depth knowledge and experience of desktops, laptops.
  • Experience of Windows 10 and Windows 11.
  • Office 365 management and maintenance.
  • Application support and software installs.
  • Knowledge of servers, networks (LAN/WAN), including cloud-hosted solutions.
  • Knowledge of tablet/mobile phone support with both iOS and Android software.
  • Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops.
  • Knowledge of firewalls, proxies, and antivirus software.
  • Ability to prioritize workload, be flexible in approach to problems, and use own initiative to achieve results.
  • Excellent communication skills.
  • Professionalism and confidence always.

Desirable Skills:

  • Knowledge, experience, or qualification of the ITIL V4 Foundation practices, processes, and framework.
  • Knowledge of Sophos antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
  • Knowledge or experience of the Excalibur software program.
  • Knowledge of ManageEngine ServiceDesk Plus ticket logging system.

Requirements:

  • Must have the flexibility to work in a dynamic company with a wide product range and approach their work with enthusiasm and a positive attitude.
  • Must be able to manage their own schedule workload.
  • Must be prepared to visit any sites across the group for short periods at short notice, which may include overnight stays.
  • Full driving license.