Outpatients Bookings Team Leader

3 weeks ago


Tunbridge Wells, Kent, United Kingdom Spire Healthcare Full time
Job Title: Outpatients Bookings Team Leader

Spire Healthcare is seeking an experienced Outpatients Bookings Team Leader to join their administration team on a full-time, permanent basis.

About the Role

The successful candidate will be responsible for the overall management and day-to-day supervision of the Outpatients Bookings Team. This will include providing and maintaining an efficient bookings system for all in-patients and day cases using a computerised system (SAP).

The ideal candidate will have a track record of successful delivery in an office and/or customer service environment, with a strong understanding of medical terminology and knowledge of the healthcare market.

Key Responsibilities
  • Manage and supervise the Outpatients Bookings Team to ensure efficient and effective delivery of services.
  • Develop and maintain a high standard of customer service, responding to enquiries from patients, members of the public and consultants in a timely and courteous manner.
  • Ensure accurate records of communication are maintained and that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
  • Undertake any training or development as required to acquire skills and knowledge to undertake the role competently.
Requirements
  • Proven experience in a similar role or in a customer-facing environment.
  • Strong communication and interpersonal skills, with the ability to build and maintain effective working relationships.
  • Working knowledge of SAP or a similar patient booking system.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer

Spire Healthcare offers a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.

We are committed to providing a supportive and inclusive work environment, where our employees can thrive and reach their full potential.



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