Health and Social Care Service Advisor

2 weeks ago


Eastbourne, East Sussex, United Kingdom East Sussex County Council Full time
About the Role

We are seeking a skilled and compassionate Health and Social Care Service Advisor to join our team at East Sussex County Council. As a key member of our Health and Social Care Connect service, you will play a vital role in providing information and advice to members of the public and health and social care professionals.

Key Responsibilities
  • Respond to calls and emails from members of the public and professionals, providing accurate and timely information and advice.
  • Signpost or refer individuals to appropriate health and social care services to meet their needs.
  • Work collaboratively with colleagues and partner organizations to ensure seamless service delivery.
  • Provide comprehensive training and support to develop knowledge of health and social care services and how to access them.
Requirements
  • Excellent IT and communication skills.
  • Previous customer service experience, preferably in a health or social care setting.
  • Self-motivation and personal resilience to manage high volumes of referrals.
  • Ability to work in a fast-paced environment.
What We Offer

We provide a supportive and comprehensive training environment, enabling you to develop your skills and knowledge in health and social care. You will have the opportunity to work with a diverse range of professionals and individuals, making a positive impact on the lives of our community members.

For an informal discussion about this opportunity, please contact Alison O'Shea, Operations Manager.



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