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Service Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Avidity Science - EMEA Full time
About the Role

Avidity Science - EMEA is seeking a highly skilled Field Services Engineer to join our Service team in the UK. As a key member of our team, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities
  • Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems, repairs, and emergency response visits.
  • Perform commissioning and installation work on laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets, and provide after-sales technical and commercial support.
  • Work from technical documents, including installation manuals, maintenance manuals, etc.
  • Complete required service documentation to the required level and complete call reports.
  • Collaborate with the Service Office team to provide best-in-class customer experience and communicate daily.
  • Maintain car stock inventory of spare parts.
  • Adhere to Health and Safety Procedures.
  • Perform other duties as assigned.
Requirements
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering or similar, or proven experience.
  • A full UK driving license is required.
  • Experience as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
  • Working knowledge of electrical/mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Good organizational skills with an eye for detail and the ability to prioritize workload and manage multiple tasks.
  • Passionate about providing a first-class service to our customers and willing to react to customer needs at short notice.
  • A professional and diligent approach to work and communication with colleagues and customers, with the ability to work as part of a team and independently.
  • Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency, including knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage, as we support customers outside of the UK.
What We Offer
  • Competitive salary range of £32,000 to £37,000.
  • Discretionary bonus scheme.
  • A great selection of benefits, including:
    • 25 days holiday (plus public holidays).
    • Pension contributions matched up to 8%.
    • Death in service life assurance (3x Salary).
    • Enhanced family leave (including Maternity, Paternity, and Shared Parental).
    • Vitality Private Healthcare.
    • Health Cash Plan.
    • Employee Assistance Programme.
    • Cycle to work scheme.
    • Workplace Nursery Scheme.
    • Octopus Money Coach Service.
    • Discounted Shopping vouchers.
    • Team social activities.
Company Culture

Avidity Science - EMEA values a collaborative team approach, where we strive to make this a fun and productive place to work, where we can always learn new things. We are passionate about our most important asset – our people and cultivate an environment that provides development opportunities to grow professionally.

To be successful in this role, you will have a pre-existing right to work in the UK.