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Deputy General Manager

2 months ago

London City of, United Kingdom SSP Careers Full time

About the Position

Assistant General Manager – SSP Careers

If you have a passion for culinary experiences and exploration, this role is tailored for you. We are recognized as the global leaders in food travel, offering a diverse range of delectable options for every palate. Whether you are traveling by air, rail, or simply on the go, we provide the finest food and beverage selections.


Our partnerships span over 500 brands, including our own innovative concepts such as Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

As an Assistant General Manager, you will receive a competitive salary of up to £50,000 per annum, along with a variety of benefits:

  • Discounted meals during shifts
  • Tronc system
  • Colleague discounts of up to 50%
  • Flexible working arrangements
  • Management bonus program
  • Access to digital GPs and a 24/7 helpline for you and your family
  • Wellbeing support through Retail Trust and family-friendly leave
  • Participation in various support networks, including Neurodiversity and LGBTQ initiatives
  • Life assurance coverage
  • Opportunities for apprenticeships and continuous professional development
  • Share incentive plan (SIP)

We seek a motivated Assistant General Manager who can inspire and lead our team. In this role, you will have the chance to impact daily operations positively by assisting your manager and ensuring exceptional customer service and operational excellence.

As an Assistant General Manager, your responsibilities will include:


• Demonstrating passion and commitment while supporting the Store Manager.

• Upholding the highest standards of brand quality and safety for both customers and staff.

• Inspiring the team to provide exceptional customer service and foster loyalty.

• Mentoring and training team members to help them grow and succeed.

• Exhibiting proven leadership skills and confidence in managing a team.

• Setting a benchmark for outstanding service skills.

• Communicating effectively and clearly with all team members.

• Being adaptable and resilient in various situations.

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.

Embark on a rewarding journey with us.