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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service / Administrator to join our team at Elizabeth Michael Associates. As a key member of our team, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Key Responsibilities:
- Handle incoming calls for diverse clients, efficiently managing and responding to inbound calls from a broad spectrum of clients.
- Ensure a professional and tailored approach for each interaction, providing exceptional customer service and support.
- Record detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up.
- Schedule and book appointments on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases.
- Provide a wide range of administrative duties, including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
- Manage live chat interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary.
Requirements:
- Good interpersonal and communication skills.
- Excellent telephone manner.
- Excellent customer service skills.
- Ability to deliver tasks to tight deadlines.
- Ability to complete admin tasks accurately and follow instructions.
- Confidence and ability to establish effective working relationships both internally and externally.
- Ability to work on own initiative.
- Ability to multi-task in a fast-paced high-volume environment.
- Ability to work in a pressurised environment.
- Touch typing skills - preferred but not essential.
