Technical Field Engineer

7 days ago

Liverpool, Liverpool, United Kingdom Computeam Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Computeam. As a Technical Field Engineer, you will be responsible for providing technical support to our clients across the UK, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide on-site and off-site technical support to a portfolio of school clients, troubleshooting and resolving issues related to networks, account management, hardware, printing, CCTV, and school management systems.
  • Collaborate with our team of Project Managers to share knowledge of school technical infrastructures and systems.
  • Develop and maintain strong working relationships with clients, colleagues, and other stakeholders.
  • Stay up-to-date with the latest technologies and best practices in the field of IT support.
Requirements
  • 3+ years of experience in IT support or consultancy services, preferably in the education or public sectors.
  • Working knowledge of firewalls, Windows AD, Azure AD, MS Intune device management, MS Office 365, Teams, SharePoint, OneDrive, and MS Server build knowledge.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical terms.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer
  • A competitive salary of £24,000 - £30,000 per annum, depending on experience.
  • A comprehensive benefits package, including annual profit share, employer pension contributions, and a range of other perks.
  • The opportunity to work with a world-class company, recognized for its excellent engagement and wellbeing practices.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.
Working Arrangements
  • Full-time, permanent position.
  • 40 hours per week, Monday to Friday, with some flexibility to work from home.
  • Travel required, with a willingness to visit clients across the UK.

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