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Technical Support Specialist

2 months ago

Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time
Second Line Support Engineer Opportunity

We are seeking an experienced Second Line Support Engineer to join our growing team in Exeter. As a Second Line Engineer, you will be responsible for resolving technical issues escalated from the 1st Line support team, configuring and installing hardware, and liaising with the 3rd Line team for escalated issues.

Key Responsibilities:
  • Provide technical support to over 4000 colleagues internally
  • Configure and install hardware
  • Liaise with the 3rd Line team for escalated issues
  • Work with Active Directory, ITIL, Windows Server, and other technical tools
Requirements:
  • Previous experience working in a 2nd Line role
  • Active Directory
  • ITIL
  • Windows Server
  • Experience fixing and configuring hardware
  • Full UK Driving license
What We Offer:
  • On call bonus
  • Solid pension
  • Healthcare benefits
  • Discounts
  • Free parking

This is a fantastic opportunity to join a company that invests in its people and offers great progression routes. If you are an experienced Second Line Support Engineer looking for a new challenge, please send your CV to us.