Pensions Quality Assurance Manager
2 days ago
This role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight, as well as implementing a Complaints team that handles responses to complaints and provides guidance, support, and monitoring of all complaints.
As a key member of the WTW team, you will work closely with the Administration Manager to ensure that complaints are handled efficiently and expediently, delivering good customer outcomes while being managed within the firm's agreed policies and procedures and external legal and regulatory environment.
Key Responsibilities:- Develop and maintain a culture of continuous improvement, being open and proactive to improvements and carrying out improvements.
- Use Root Cause Analysis findings to drive change and improve WTW Outsourcing controls and processes.
- Ensure an efficient, professional complaints management service is provided to meet all client/members' needs and to promote the WTW brand and values.
- Take lead and ownership for individual complaint cases which are escalated to the Complaints Hub Team for processing.
- Work with Client Managers and Administration Managers to negotiate claim settlements with clients and individual complainants.
- Maintain positive communication, motivating and coaching all team members to ensure they achieve set objectives.
We offer a competitive salary and benefits package, including company pension scheme, life insurance, medical insurance, and flexible benefits.
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Pensions Quality Assurance Manager
5 days ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance Manager - Pensions ComplaintsThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight, as well as implementing a Complaints team that handles responses to complaints and provides guidance, support, and monitoring of all complaints.As a key member of the WTW team, you...
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Pensions Quality Assurance Manager
5 days ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance Manager - Pensions ComplaintsThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight, as well as implementing a Complaints team that handles responses to complaints and provides guidance, support, and monitoring of all complaints.As a key member of the WTW team, you...
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Pensions Quality Assurance Manager
1 week ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance Manager - Pensions ComplaintsThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight. The successful candidate will implement a Complaints team that responds to complaints, provides guidance, and monitors all complaints. In cases where a client experiences a peak in...
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Pensions Quality Assurance Manager
1 week ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance Manager - Pensions ComplaintsThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight. The successful candidate will implement a Complaints team that responds to complaints, provides guidance, and monitors all complaints. In cases where a client experiences a peak in...
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Pensions Quality Assurance Manager
6 days ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance and Complaints ManagerThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight, as well as implementing a Complaints team that handles responses to complaints and provides guidance, support, and monitoring of all complaints.As a key member of the WTW team, you will work...
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Pensions Quality Assurance Manager
6 days ago
Redhill, Surrey, United Kingdom WTW Full timeQuality Assurance and Complaints ManagerThis role is responsible for establishing the framework and responsibilities of Quality Assurance requirements across LifeSight, as well as implementing a Complaints team that handles responses to complaints and provides guidance, support, and monitoring of all complaints.As a key member of the WTW team, you will work...
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Quality Assurance Manager
2 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleThis is an exciting opportunity to join WTW as a Quality Assurance Manager - DC Pensions, where you will play a key role in setting up the framework and responsibilities of the Quality Assurance requirements across LifeSight. You will be responsible for implementing a Complaint team who will complete responses to complaints and provide...
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Quality Assurance Manager
2 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleThis is an exciting opportunity to join WTW as a Quality Assurance Manager - DC Pensions, where you will play a key role in setting up the framework and responsibilities of the Quality Assurance requirements across LifeSight. You will be responsible for implementing a Complaint team who will complete responses to complaints and provide...
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Redhill, Surrey, United Kingdom Willis Towers Watson Full timeComplaints Quality Assurance ManagerLifeSight, a defined contribution multi-employer pension trust, is seeking a skilled Complaints Quality Assurance Manager to join our team. As a key member of our complaints team, you will play a crucial role in ensuring that complaints are handled efficiently and effectively, delivering good customer outcomes while...
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Redhill, Surrey, United Kingdom Willis Towers Watson Full timeComplaints Quality Assurance ManagerLifeSight, a defined contribution multi-employer pension trust, is seeking a skilled Complaints Quality Assurance Manager to join our team. As a key member of our complaints team, you will play a crucial role in ensuring that complaints are handled efficiently and effectively, delivering good customer outcomes while...
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DC Pensions Complaints Quality Assurance Manager
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Redhill, Surrey, United Kingdom WTW Full timeJob SummaryThis role is to establish the framework and responsibilities of quality assurance requirements across LifeSight and implement a complaints team who complete responses to complaints and provide guidance, support, and monitoring of all complaints.Key ResponsibilitiesEnsure complaints are handled efficiently and expeditiously, delivering good...
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DC Pensions Complaints Quality Assurance Manager
2 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeJob SummaryThis role is to establish the framework and responsibilities of quality assurance requirements across LifeSight and implement a complaints team who complete responses to complaints and provide guidance, support, and monitoring of all complaints.Key ResponsibilitiesEnsure complaints are handled efficiently and expeditiously, delivering good...
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Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleWe are seeking a highly skilled Complaints Quality Assurance Manager to join our team at Willis Towers Watson (WTW). As a leader in the marketplace, we offer excellent opportunities for experienced pension professionals.This role is part of our Lifesight Team, which is WTW's master trust, a defined contribution multi-employer pension trust for...
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Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleWe are seeking a highly skilled Complaints Quality Assurance Manager to join our team at Willis Towers Watson (WTW). As a leader in the marketplace, we offer excellent opportunities for experienced pension professionals.This role is part of our Lifesight Team, which is WTW's master trust, a defined contribution multi-employer pension trust for...
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Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleWe are seeking a highly skilled Complaints Quality Assurance Manager to join our team at Willis Towers Watson (WTW). As a leader in the marketplace, we offer excellent opportunities for experienced pension professionals.This role is part of the Lifesight Team within WTW, which is responsible for providing high-quality, low-risk,...
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Redhill, Surrey, United Kingdom WTW Full time**Job Summary**This role is to establish the framework and responsibilities of Quality Assurance requirements across LifeSight and implement a Complaints team who complete responses to complaints and provide guidance, support, and monitoring of all complaints. Where a client within LifeSight experiences a surge in complaint cases, the Complaints team will...
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Complaints Quality Assurance Manager
2 weeks ago
Redhill, Surrey, United Kingdom WTW Full time**Job Summary**This role is to establish the framework and responsibilities of Quality Assurance requirements across LifeSight and implement a Complaints team who complete responses to complaints and provide guidance, support, and monitoring of all complaints. Where a client within LifeSight experiences a surge in complaint cases, the Complaints team will...
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