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Fashion Sales Consultant
2 months ago
Company Overview:
At Moss, we pride ourselves on our craftsmanship, experience, and commitment to sustainability. Our mission is to be the go-to choice for our customers while fostering a culture that our employees love.
More than just a menswear retailer, we are dedicated to 'Styling individuals for moments that matter.' Whether it's for a special occasion or everyday wear, we offer tailored solutions that reflect our 170 years of expertise in the industry.
Role Overview:
As a Brand Ambassador, you will engage with a diverse clientele, ensuring an exceptional customer journey that encourages repeat visits. Your proactive approach to customer service will be essential in identifying and fulfilling their needs with personalized styling options. Your commitment to surpassing customer expectations will directly influence store performance metrics.
Key Responsibilities:
- Deliver an outstanding customer experience by adhering to our Essential Steps of Service, actively engaging with customers, and providing tailored advice with professionalism and enthusiasm.
- Maximize sales opportunities by maintaining high productivity and contributing to business performance indicators.
- Possess in-depth knowledge of our offerings, including Hire, Custom Made, Retail, Alterations, and Ship from Store, to enhance the customer experience.
- Stay informed about external factors that could enhance store performance and implement improvements based on customer feedback.
- Assist management with stockroom organization, including receiving and handling deliveries while adhering to cash and stock control procedures.
- Utilize the appointment system to ensure effective communication with customers prior to their visits, maintaining accurate records.
Qualifications:
Technical Skills:
- Basic understanding of product features and benefits available in-store.
- Familiarity with point-of-sale systems, including cash handling and inventory management.
Personal Attributes:
- Exemplifies the Moss aesthetic through personal style and presentation.
- Demonstrates a commitment to self-improvement, resilience, and effective time management.
- Possesses excellent communication skills to build meaningful relationships with colleagues and customers.
- Embodies the core values and behavioral competencies of Moss in daily tasks and interactions.
Benefits:
- Employee Discount: Enjoy a 70% discount across all our stores.
- Team Reward Pay Scheme: Benefit from a generous bonus scheme, offering up to 15% of your gross monthly salary.
- Referral Program: Receive a £500 bonus for successful referrals of Managers.
- Season Ticket Loan: Financial assistance for commuting expenses.
- Cycle to Work Scheme: Encouraging environmentally friendly travel options.
- Discounted Gym Membership: Access to PureGym for promoting health and fitness.
- Life Insurance: Providing peace of mind for our employees.
- Ongoing Development: Tailored career development opportunities from day one.
- Access to Learning Resources: Utilize our online platform for skill enhancement.
- Employee Hub: Convenient access to benefits, recognition, and company updates.
- New Baby Gift: Celebrating significant personal milestones of our team members.
For more insights into Moss, our culture, and our people, explore our social media channels.
