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Night Shift Operations Manager

2 months ago

Gatwick, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Careers. As a Night Shift Duty Manager, you will be responsible for overseeing the smooth operation of our unit during night shifts, ensuring that our customers receive exceptional service and that our team members are supported and motivated.

Key Responsibilities
  • Operational Excellence: Ensure that the unit is clean, welcoming, and meets the highest standards of customer service.
  • Team Leadership: Guide and support your colleagues, maintaining a safe working and dining environment, and being the go-to person for day-to-day queries.
  • Coordination and Communication: Coordinate team efforts, oversee the unit's opening and closing, and ensure operational efficiency.
  • Customer Focus: Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Relationship Building: Build strong relationships with colleagues, communicate effectively, and make thoughtful decisions to ensure the team's success.
What We Offer
  • Free Meal & Parking: Enjoy free meals and parking while on shifts.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
  • Help@Hand App: Access shopping discounts, GP appointments, 24/7 help line, financial, and wellbeing support for you and your loved ones.
  • Flexible Scheduling: Enjoy flexible scheduling to accommodate various lifestyles.
  • Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • Health and Wellbeing Support: Enjoy retail trust, flexible working, comprehensive family-friendly leave, and more.
  • Culture: Value diversity and inclusion at SSP Careers, with various networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Activities: Participate in barista competitions, Millie's Cookies Ice off Challenge, Superstars Recognition, and more.
  • Financial Support: Enjoy pension plans, life assurance, share incentives scheme, cycle to work scheme, competitive pay rates, and more.