Resident Liaison Officer

7 days ago


South East, United Kingdom Fortus Recruitment Full time

Job Summary:

We are seeking an experienced Resident Liaison Officer to join our client's planned works team in London. As a key member of the team, you will be responsible for building strong relationships with residents and stakeholders, ensuring effective communication and resolving any issues that may arise.

Key Responsibilities:

  • Develop and maintain positive relationships with residents, contractors, and other stakeholders
  • Communicate effectively with residents, providing clear and concise information about planned works
  • Resolve resident complaints and issues in a timely and professional manner
  • Collaborate with the planned works team to ensure smooth delivery of projects
  • Provide excellent customer service, responding to resident queries and concerns

Requirements:

  • Proven experience in a similar role, preferably in the repairs and maintenance industry
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills
  • Knowledge of the London area and its communities

What We Offer:

Our client offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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