Operational Account Manager

4 weeks ago

Clayton le Moors, Lancashire, United Kingdom First Bus Full time

At First Bus, we are seeking an experienced Operational Account Manager to join our team. This is a full-time permanent role based in our Head Office at Clayton Le Moors.

The successful candidate will act as the primary point of contact for our clients, providing operational and account management support to ensure service levels are maintained through effective planning and communication.

The Day-to-Day

  • Build and maintain strong relationships with clients, suppliers, and local business units to drive performance and identify continuous improvement opportunities.
  • Ensure punctual, safe, and reliable service is maintained to achieve KPI targets, and implement efficient solutions to provide best value for money.
  • Develop and implement a structured account management approach, including regular client meetings and presentation of service performance data.
  • Liaise with local business units to create a cohesive working environment and ensure a consistent approach to working.
  • Perform site visits to client and supplier premises nationwide.

Requirements

  • Previous contract/client management experience.
  • Excellent problem-solving skills and attention to detail.
  • Commercial awareness and solution-focused approach.
  • Strong verbal and written communication skills.

Benefits

  • Comprehensive health and wellbeing package, including Simply Health & Smart Health.
  • Financial wellbeing support, including discounts on high street brands and supermarkets.
  • Discounted train travel and free bus pass.
  • Cycle to work scheme.
  • 25 days' holiday + bank holidays.
  • Pension scheme and opportunity to buy discounted shares.
  • Enhanced maternity/paternity pay.
  • Flexible working.

We value diversity and inclusion at First Bus and welcome applications from all backgrounds. Background checks will be conducted as part of our recruitment process.

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