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Community Outreach Officer

2 months ago

Belfast, United Kingdom Energia Group Full time
About the Role

Energia Group is seeking a highly skilled Community Liaison Officer to join our team. As a key member of our Renewables team, you will be responsible for building strong relationships with local communities, residents, businesses, and elected officials in the areas surrounding our projects and operational assets.

Key Responsibilities
  • Be the primary point of contact for local communities, providing information and support on our projects and operations.
  • Facilitate Energia's compliance with industry best practice Community Engagement guidelines, including responding to queries, reporting, and content creation.
  • Develop a deep understanding of our Renewables portfolio to provide accurate information to local communities.
  • Assist the Community Engagement Manager with the management and promotion of our Community Benefit Funds.
  • Maintain regular contact with locally-elected political representatives and build relationships with community groups and networks.
  • Resolve complaints in a professional and efficient manner.
  • Assist with the setup and administration of Near Neighbour payment schemes.
  • Identify local community groups and agencies that align with our values.
  • Arrange and attend community information events and other gatherings.
  • Compile community engagement reports for senior management.
  • Contribute to planning submissions and draft community consultation reports.
  • Provide ad-hoc support to other Energia Group projects.
Requirements
  • Previous experience in managing relations and resolving issues with internal and external stakeholders.
  • Excellent multi-platform communication skills, including content creation, copywriting, and proofreading.
  • Full clean driving license and access to a vehicle for use in the role.
Desirable Criteria
  • Experience working in a public-facing role, managing complaints or customer queries.
  • Experience in planning and managing information and PR events.
  • Previous experience of networking and public relations.
  • Experience of working on multiple projects simultaneously.
  • Experience in renewables or other major infrastructure project development and construction works.