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Student Services and Hospitality Coordinator

2 months ago

Greenford, Greater London, United Kingdom English Path Full time
About English Path

English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.

Job Summary

We are seeking a highly motivated and organized Student Services and Hospitality Intern to join our team. As a key member of our student services and marketing teams, you will play a multifaceted role in leading engaging social program activities, creating compelling visual content, and providing exceptional customer service to our students.

Key Responsibilities
  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Coordinate with our head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
Customer Service and Hospitality
  • Provide excellent customer service, addressing inquiries and concerns.
  • Assist in managing student accommodation arrangements.
  • Collaborate with the Student Services team to ensure students' well-being.
  • Efficiently handle and resolve student issues or complaints.
  • Assist with administrative tasks related to hospitality services.
Eligibility
  • Open to students applying as a requirement of their college, school, or university course.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
What We Offer
  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months
Company Values

We are committed to safeguarding and promoting the welfare of young people and vulnerable adults. We are fully committed to ensuring that consistent effective safeguarding procedures are in place to support everyone at the school. As this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Disclosure and Barring Service (DBS) check will be required for the successful candidate.