Network Operations Specialist

1 month ago


Abingdon, Oxfordshire, United Kingdom CV Library Full time
Network Operations Specialist

At CV Library, we're seeking a skilled Network Operations Specialist to join our team. As a key member of our Network Operations team, you'll be responsible for ensuring the smooth operation of our customer network.

Key Responsibilities
  • Perform day-to-day network administrative tasks to ensure network uptime and performance.
  • Assist in the provisioning, managing, and auditing of new network cabinets to ensure seamless integration.
  • Develop and maintain documentation to aid in fault resolution and improve network efficiency.
  • Provide remote support to customers with ISP issues, troubleshooting routers, CPEs, NTEs, and switches to resolve network-related problems.
  • Liaise with third-party contractors and other departments within CV Library to ensure effective communication and collaboration.
  • Manage incidents across the network within SLA and respond to network events as notified by the monitoring platform to ensure prompt resolution.
  • Interact with customers via email and telephone, requiring excellent written and verbal communication skills to provide exceptional customer service.
  • Prioritize workload between multiple customer incidents or enquiries to ensure timely resolution.
Requirements
  • Knowledge of home IT, including home networks, servers, email, Wi-Fi access points, Ethernet over power lines, and other relevant technologies.
  • Network operation, including routing, VLANs, RSTP, Ethernet, and other advanced networking concepts.
  • Understanding of router/switch configuration and management.
  • Ability to work autonomously and within a team to achieve common goals.
  • Previous work experience in a technical service desk environment is desirable.
Qualifications
  • Degree qualification in a technology discipline, such as Computer Science, Networks, or IT, is desirable but not essential.
  • CompTIA Network+ qualification or equivalent is desirable.


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