Store Experience Director
3 weeks ago
Job Summary
We are seeking a highly motivated and experienced Customer Experience leader to join our Sainsbury's team. As a Customer Experience leader, you will be responsible for delivering exceptional customer experiences across our stores, from the car park to the checkout.
Key Responsibilities
- Coach, motivate, and guide your team to work collaboratively, building their capabilities and leading them through change.
- Help your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities.
- Set the direction of travel in your area for the next 1-3 months, driving business growth and customer satisfaction.
What We Offer
- A competitive salary and benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and pension matching.
- Opportunities for career development and growth, with a clear induction and orientation program.
- A supportive and collaborative team environment, with access to wellbeing support, colleague networks, and cycle to work scheme.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
About Us
Sainsbury's is a leading food retailer, passionate about serving and helping every customer. We are committed to delivering exceptional customer experiences and driving business growth through innovation and teamwork.
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