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Operational Programme Management Unit Coordinator

2 months ago

Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Position Overview

We are looking for a proactive and enthusiastic Coordinator to join our Operational Programme Management Unit. This role is essential in providing comprehensive project support, including the management of project delivery, data analysis, and effective communication. The ideal candidate will possess a solid understanding of project management principles and methodologies.

This is a fantastic opportunity to be part of a forward-thinking team. The environment is dynamic and fast-paced, making it ideal for an organized individual with a keen attention to detail and a collaborative spirit. The successful candidate will play a vital role in the project team, engaging with various stakeholders to enhance patient pathways and optimize patient flow.

Our supportive workplace offers numerous benefits, including a competitive salary, flexible working options, and opportunities for professional development. Please note that while this position does not include Prince2 training, participation in mandatory training such as QSIR will be required.

Main Responsibilities

The Coordinator will assist in the execution of the Emergency and Urgent Care Programme, reporting directly to the Project Manager while collaborating closely with operational and clinical teams to:

  • Evaluate existing pathways against national best practice standards.
  • Identify opportunities for enhancement.
  • Develop and oversee implementation plans with defined milestones and key performance indicators (KPIs).
  • Support relevant teams in executing changes in conjunction with the Trust's Service Improvement and Business Development Team.
  • Assist the Project Manager in preparing business cases as necessary.
  • Manage process documentation and systems, providing updates to the Project Manager.
  • Ensure all processes align with the Emergency and Urgent Care Programme and performance benchmarks.

About Us

Join a Trust recognized for excellence. South Warwickshire University NHS Foundation Trust has received outstanding ratings from regulatory bodies, and we are expanding our team to further enhance our services.

We deliver a wide range of healthcare services across various locations, including hospitals and community services. Our organization is committed to quality improvement, integrated pathways, and high productivity.

Our core values emphasize safe, effective, and compassionate care. Throughout the recruitment process, candidates will be encouraged to reflect on how they embody these values in their professional conduct.

Key Duties

Enhancing Quality and Outcomes

Lead the planning and execution of the Emergency and Urgent Care Programme, focusing on key milestones and deliverables.

Drive transformation initiatives in collaboration with operational and clinical teams to meet performance targets.

Support local achievement of objectives outlined in the NHS Long Term Plan.

Manage project finances effectively.

Collaboration and Communication

Work collaboratively with internal and external stakeholders to design clinical and service pathways that meet strategic and clinical needs while adhering to financial constraints.

Partner with the Project Manager to ensure clear communication regarding project progress and outcomes.

Foster effective relationships with clinical and non-clinical staff, creating an environment where all team members can contribute to the planning and management of care pathways.

Maintain regular communication with key personnel across specialty areas.

Collaborate to identify and resolve issues, ensuring solutions are developed in line with project plans.

Act as the Trust's liaison for pathway innovation, connecting operational and clinical teams.

Communicate complex information effectively, requiring persuasive and empathetic skills.

Build and sustain relationships with Emergency and Urgent Care services and the Business Development Team.

Patient and Public Engagement

Ensure patient and public involvement is integrated into project plans at all decision-making levels.

Act as an advocate for patients, incorporating their feedback into pathway redesign efforts.

Project Management

Support strategic planning and project management within the Emergency and Urgent Care Programme.

Lead project execution, ensuring goals are met, tasks are allocated, and risks are identified and managed.

Establish documentation for Task and Finish Groups to facilitate necessary changes.

Develop detailed project plans, action trackers, and risk logs aligned with agreed milestones and timelines.

Support the implementation of local plans, adopting best practices and evaluating service effectiveness.

Ensure pathway redesign focuses on quality, improved patient outcomes, and compliance with quality standards.

Prepare and present reports summarizing project status and outcomes for clinical and managerial leads.

Keep all stakeholders informed and engaged throughout the project lifecycle.

Knowledge, Skills, and Experience

Ability to convey complex information and persuade operational and clinical teams of project significance.

Manage work programmes, ensuring progress and resource utilization are monitored and corrective actions are taken as needed.

Demonstrate analytical skills, critical reasoning, and sound decision-making.

Independently organize and prioritize workloads for self and team members.

Coordinate project membership, ensuring alignment with project plans and milestones.

Alert management to any deviations from project plans that may impact delivery or costs.

Facilitate workshops and events as required.

Provide specialized knowledge across various procedures, underpinned by theoretical understanding.

Implement policies and propose procedural changes as necessary.

Regularly develop reports and maintain system updates as needed.

Communication and Working Relationships

Advanced communication skills are essential for this role, as it involves managing sensitive information across diverse audiences and stakeholders.

Effectively communicate project developments to senior leadership, fostering collaborative efforts to achieve targets.

Work closely with Emergency and Urgent Care services and the Business Development Team.

Manage staff expectations regarding developments and changes.

Deliver training on new initiatives as required.

Qualifications

Essential

  • Postgraduate education or equivalent experience in a relevant field.
  • Project management knowledge at a postgraduate diploma level or equivalent.

Experience

Essential

  • Proven track record in managing complex, multi-organizational projects.
  • Experience in resolving operational challenges involving human resources and finance.
  • Experience in multidisciplinary service/business planning.
  • Team collaboration experience.
  • Ability to influence and persuade staff at all levels.
  • Experience handling sensitive situations and information.
  • Previous experience in the NHS.

Desirable

  • Significant experience in a project management role or equivalent experience in a large organization.

Skills

Essential

  • Understanding of Emergency and Urgent Care.
  • Knowledge of the NHS political environment and its public service role.
  • Familiarity with administrative procedures and project management.
  • Adept at analyzing assessments and addressing project standard failures.
  • Proficient in Microsoft Office applications.
  • Knowledge of data validation and quality assurance systems.
  • Awareness of NHS Long Term Plan deliverables.
  • Understanding of good HR practices and employment law.
  • Knowledge of national and regional strategies and priorities.
  • Familiarity with clinical and corporate governance agendas.
  • Awareness of governance issues in health service provision.
  • Standard keyboard skills.

Desirable

  • Awareness of best practice national guidance.
  • Experience in partnership work and knowledge of key partners.
  • Comprehensive understanding of NHS data definitions and information standards.

Personal Qualities

Essential

  • Ability to prioritize workload effectively.
  • Commitment to public sector values.
  • Proficient in producing accurate documentation under tight deadlines.
  • Team-oriented mindset.
  • Analytical thinking.
  • Flexible and dedicated work approach.
  • Enthusiastic and eager to learn.
  • Highly motivated individual.
  • Commitment to equal opportunities in employment and service delivery.
  • Professional demeanor that fosters trust and confidence.
  • Ability to collaborate with clinical staff across disciplines.
  • Conflict resolution skills in a constructive manner.

Other Requirements

Essential

  • Willingness to travel as necessary.