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Experienced Spa Therapist Wanted

2 months ago


London, Greater London, United Kingdom The Langham London Full time
Spa Therapist Job Opportunity

The Langham London, a renowned luxury hotel, is seeking a skilled Spa Therapist to join our esteemed Chuan Body & Soul team. As a key member of our team, you will provide exceptional treatments to our discerning clients, while upholding the highest standards of customer service and professionalism.

Key Responsibilities:
  • Deliver personalized spa experiences that exceed client expectations
  • Perform a variety of treatments, including massages, facials, and body wraps
  • Ensure adherence to Forbes and brand standards, maintaining the highest level of quality and consistency
  • Stay up-to-date on treatment menus and product knowledge, making informed recommendations to clients
  • Conduct thorough consultations to assess client needs and preferences
  • Collaborate with colleagues to maintain a seamless and efficient spa experience
  • Promote spa and body care products, driving sales and revenue growth
  • Ensure treatment rooms are set up to the highest standards, prior to each treatment
  • Maintain open communication with colleagues and management, ensuring a positive and productive work environment
Requirements:
  • Proven experience in a similar role, with a strong background in customer service and spa therapy
  • Spa/Beauty qualification at NVQ Level 2 or equivalent, with a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/NVQ/VTCT
  • Certification in beauty and massage therapy, with a strong understanding of product lines and treatment protocols
  • Excellent communication and interpersonal skills, with a warm and caring attitude towards clients
  • Ability to work well in a team, with a strong focus on customer satisfaction and service excellence
  • Good time management skills, with a focus on meeting targets and driving revenue growth
Benefits:

Financial Wellbeing:

  • Paid overtime and discretionary service charge
  • 28 days of holiday, with the opportunity to increase to up to 33 days off based on length of service
  • Access to Wagestream, a salary advance benefit
  • Complimentary accommodation at Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop, and affiliated hotels
  • Discounted accommodation at The Langham London for you and your family
  • Discounts for you, your friends, and family in our food and beverage outlets and on spa treatments
  • Up to £750 recommend a friend referral bonus
  • Seasonal travelcard loan
  • Subsidized taxi journey for any shift you are scheduled to work between 00:00 and 05:00hrs
  • Company pension plan and life insurance
  • Discounts in various high street and online shops

Mental Wellbeing:

  • Colleague recognition system, recognizing and rewarding positive guest comments and company values
  • Learning and development opportunities, including paid and unpaid cross-departmental training
  • 2 staff parties per year and several colleague social and community events
  • Access to the Employee Assistance Programme by Hospitality Action (24/7)
  • Access to qualified mental health first aiders on site