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Sales and Marketing Manager

2 months ago

Newcastle Upon Tyne, United Kingdom Gainford Group Full time
Gainford Group Sales and Marketing Manager

We are seeking a highly motivated and experienced Sales and Marketing Manager to join our team at Gainford Group. As a key member of our sales team, you will be responsible for driving sales into our hotel and leisure venues, developing and implementing strategies to promote our offers to key markets, and managing sales and bookings.

Key Responsibilities:

  • Develop and implement sales strategies to drive revenue growth
  • Manage sales and bookings, including taking bookings, developing key relationships, and ensuring effective management
  • Work with managers to plan and implement sales plans for the hire of spaces, working to clear targets
  • Manage sales and bookings, deal with inquiries, follow up with potential clients, meet clients and promote offers
  • Ensure effective systems for bookings and invoicing are in place, reviewing and updating processes as required
  • Manage and record data of new clients
  • Determine rates and prepare proposals to meet and exceed client expectations
  • Capture client vision and effectively convey and deliver
  • Nurture and build relations with current and potential clients, conference agencies, and corporate/private supporters
  • Maximise turnover and profit working to grow the business
  • Identify new markets and business opportunities in the local/national market through research
  • Proactively solicit new accounts for the hotels & leisure by sales calls, social media & attending/hosting events
  • Collaborate with team to develop and implement plans effective for enhancing sales and overall company performance
  • Research to gather information regarding the market, trends, potential sales leads, and opportunities, compile and analyze
  • Report any new market intelligence to competitor's strengths/weaknesses
  • Ensure the provision of proper aftercare sales support and service to clients
  • Organise/be actively involved in sales meetings to discuss activities and plans
  • Connect with people in a meaningful way, continually innovating to expand the reach with key corporate, business, and community organizations
  • Host and entertain clients
  • Conduct show rounds, fam trips as necessary
  • Be aware of company and hotel policies
  • Have full product knowledge of the facilities offered at the hotels and leisure venues
  • Cross-sell all the estate maximising all revenue streams in all areas utilising all areas
  • Manage the sales office overseeing staff ensuring they are delivering on a day-to-day basis
  • Ensure that there are appropriate professional standards of behavior in the department
  • Promote teamwork within the department and with other departments
  • Assist in other departments during emergencies or as deemed necessary Area Managers
  • Ensure that you create a professional impression on customers and team members
  • To act on customer feedback relevant to your areas of responsibility. This includes customer complaints and compliments
  • To assist with maintaining and improving departmental operating standards
  • To keep all department team member's sales focused

Requirements:

  • Customer-focused with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent time management and organisational skills
  • Ability to maintain confidentiality and handle sensitive information
  • Proficient in Microsoft Office and other relevant software

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance