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Sales Associate for Wine Retail
2 months ago
Join the UK's leading Wine Retailer
Majestic Wine is on the lookout for a motivated and ambitious individual eager to develop within a transformative retail environment.
Position Overview
As a Sales Associate, you will play a crucial role in assisting your store team to enhance sales performance and manage daily operations effectively. Your focus will be on delivering outstanding customer service to maximize key performance indicators.
Key Responsibilities
At Majestic Wine, our customers are central to our mission. In this position, you will represent the store, helping the team provide an exceptional shopping experience for every customer.
We seek individuals who:
Propel store performance by identifying and seizing sales opportunities. Collaborate with your team to meet and surpass targets by concentrating on KPI achievements. Provide unparalleled customer service to foster business growth through customer loyalty and repeat transactions. Exhibit initiative by offering a premium concierge service to customers, proactively reaching out with product updates and tasting events. Communicate the narrative behind our products rather than focusing solely on discounts. Share your enthusiasm for our offerings through comprehensive product knowledge. Take charge of your wine expertise, continually expanding your knowledge to support your WSET qualification and enhance your sales confidence. Ensure the store's physical appearance is maintained to high standards, both inside and out. Participate in all operational tasks necessary for the daily functioning of a Majestic Wine store, including delivering products to customers, managing stock deliveries, and engaging with valued customers to boost sales. Actively seek opportunities for improvement to enhance store operations, sharing ideas with your team to implement effective solutions. Adhere to all compliance, safety, and legal standards by following internal policies and completing required training. Serve as a role model for Majestic's Ways of Working and provide support to junior team members, offering feedback to your Store Manager as needed. As a key holder, you will understand compliance requirements for opening and closing the store and be capable of operating independently without management supervision.Required Knowledge & Skills
Strong time-management, delegation, and problem-solving abilities. Proven track record of delivering exceptional customer experiences and service. Self-driven, capable of thriving both independently and as part of a team. A proactive attitude with a commitment to resolving challenges. Adaptable and resilient to meet the dynamic demands of our business. Excellent communication and organizational skills. Wine knowledge is advantageous, but a strong desire to learn is essential for achieving level 2 WSET qualifications. Possess a valid UK/EU/EEA driving license for a minimum of 12 months with no more than 6 penalty points.Benefits:
Competitive salary package. Up to 20% employee discount. Opportunities for career advancement - we are dedicated to developing our internal talent through comprehensive training programs. Uniform provided. Access to Retail Trust benefits, including discounts, savings programs, and support services. Company sick pay scheme.Job Specifics:
Contract Type: Permanent Weekly Hours: 12 hours (weekend availability required)