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Solar Support Specialist
2 months ago
We're seeking a highly skilled and motivated individual to join our Inbound Solar Support team as a Solar Support Specialist. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and supporting our customers in their journey to renewable energy.
Key Responsibilities- Provide expert support to customers interested in solar panels, addressing their queries and concerns in a timely and professional manner.
- Manage inbound contact through various channels, responding or redirecting as necessary to ensure seamless customer interactions.
- Collaborate with internal stakeholders to ensure effective communication and resolution of customer issues.
- Develop and maintain a deep understanding of our low-carbon products and services, enabling you to provide informed advice and guidance to customers.
- Contribute to the development of our sales journey, supporting customer progression and conversion of orders to sales.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proven track record of delivering exceptional customer experiences in a consultative environment.
- Strong passion for renewable energy and decarbonisation, with a desire to make a positive impact on the environment.
- Excellent listening and decision-making skills, with the ability to navigate complex customer needs and technical interactions.
- A start-up/entrepreneurial mindset, with the ability to adapt to change and thrive in a fast-paced environment.
As a valued member of our team, you can expect a competitive salary, comprehensive training and development opportunities, and a dynamic work environment that fosters collaboration and innovation. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees, and we're excited to welcome talented individuals like you to our Octopus Energy family.