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After Sales Manager
2 months ago
Job Title: After Sales Manager - Customer Experience Specialist
Job Summary:
We are seeking an experienced After Sales Manager to join our Customer Care team at Hunter Selection Limited. As a key member of our sales team, you will be responsible for managing the aftersales support team and ensuring customer parts and service enquiries are dealt with efficiently.
Key Responsibilities:
- Manage the aftersales support team to provide exceptional customer service
- Resolve customer issues and queries regarding spare parts and service schedules
- Raise stock order requisitions and process orders for spares
- Assist customers with breakdown issues and liaise with service engineers to resolve on-site issues
- Internal liaison with production teams to ensure parts are available
- Build relationships with customers and attend meetings when on-site
Requirements:
- Experience using SAGE software
- Experience with exporting goods is advantageous
- Experience in an Engineering or Manufacturing background is advantageous
Benefits:
- Salary: £30,000 - £35,000
- Hours: Monday - Friday, early finish Friday
- Benefits: 28 days holiday - increasing each year, career progression & development