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After Sales Manager

2 months ago


South West England, United Kingdom Hunter Selection Limited Full time

Job Title: After Sales Manager - Customer Experience Specialist

Job Summary:

We are seeking an experienced After Sales Manager to join our Customer Care team at Hunter Selection Limited. As a key member of our sales team, you will be responsible for managing the aftersales support team and ensuring customer parts and service enquiries are dealt with efficiently.

Key Responsibilities:

  • Manage the aftersales support team to provide exceptional customer service
  • Resolve customer issues and queries regarding spare parts and service schedules
  • Raise stock order requisitions and process orders for spares
  • Assist customers with breakdown issues and liaise with service engineers to resolve on-site issues
  • Internal liaison with production teams to ensure parts are available
  • Build relationships with customers and attend meetings when on-site

Requirements:

  • Experience using SAGE software
  • Experience with exporting goods is advantageous
  • Experience in an Engineering or Manufacturing background is advantageous

Benefits:

  • Salary: £30,000 - £35,000
  • Hours: Monday - Friday, early finish Friday
  • Benefits: 28 days holiday - increasing each year, career progression & development