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Food and Beverage Host

2 months ago

Portsmouth, Portsmouth, United Kingdom Grosvenor Casinos Full time
About the Role

We are seeking a highly skilled and enthusiastic Food and Beverage Host to join our team at Grosvenor Casinos. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Customer Service: Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for throughout their visit.
  • Food and Beverage Service: Offer a friendly, efficient, and prompt service of food and beverages, ensuring that all products are of high quality and meet our standards.
  • Stock Management: Replenish stocks to ensure that customers always have access to products, maintaining a high level of service at all times.
  • Promotions and Marketing: Promote the use of Grosvenor Membership cards and the Rank Omni Channel/Digital offer to customers, ensuring they are aware of our latest promotions and products.
  • Teamwork: Work collaboratively with other team members to achieve our business objectives, maintaining a positive and supportive team environment.
Requirements
  • Customer Focus: Be customer-obsessed, with a passion for delivering exceptional service and creating a memorable experience for our guests.
  • Communication Skills: Possess excellent communication skills, with the ability to interact with customers in a friendly and professional manner.
  • Product Knowledge: Be familiar and conversant with our current promotions and products, ensuring that customers are aware of our latest offers.
  • Time Management: Be able to manage your time effectively, prioritizing tasks and meeting deadlines to maintain a high level of service.
About Us

Grosvenor Casinos is a leading operator in the UK, offering a unique and exciting experience for our customers. We are committed to delivering exceptional customer service and creating a memorable experience for all our guests. If you are passionate about delivering exceptional service and creating a memorable experience for our customers, we would love to hear from you.