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Store Crew Member

2 months ago

Bracknell, Bracknell Forest, United Kingdom FatFace Full time
Job Title: Store Crew Member

About Us:
FatFace is a fashion brand that values style, positivity, and equality. We strive to bring joy to our customers' lives through our clothing and values. Our purpose is to create an inclusive environment where everyone feels welcome.

Job Overview:
As a Store Crew Member, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.

Key Responsibilities:
  1. Greet and thank customers in a friendly and professional manner.
  2. Provide exceptional service, utilizing your knowledge to help customers find the best products.
  3. Process sales, orders, and refunds efficiently and accurately.
  4. Process deliveries and replenish stock.
  5. Maintain a clean and organized store environment.
  6. Stay up-to-date with company activity and promotions.
  7. Support floor moves, sale set-ups, and launches.
  8. Adhere to FatFace policies and procedures.

Competencies:
  1. Deliver excellent customer service standards.
  2. Exhibit a passionate commitment to the FatFace brand and values.
  3. Align self to the company's social and environmental mission.
  4. Provide a personal, genuine, and authentic approach.
  5. Act with integrity and demonstrate a passion for others.
  6. Value and respect the team at all levels.
  7. Play an active and positive part in the team.
  8. Enhance relationships with appropriate use of humour and tailoring your approach.

Benefits:
  1. 25 days holiday plus bank holidays.
  2. Generous monthly discount allowance.
  3. Perkbox online platform with discounts and wellbeing content.
  4. THRIVE learning management system with access to 1000s of pieces of learning.
  5. Dental insurance.
  6. Pension scheme.
  7. EAP support.
  8. Sick pay allowances.
  9. Sabbatical leave.
  10. Enhanced family-friendly policies.
  11. Refer a friend scheme.