Bracknell Store Team Member

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom FatFace Full time
Job Overview

As a key member of our Bracknell store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service, utilizing your knowledge to help customers find the best products to suit their needs.
  • Process sales, orders, and refunds efficiently and accurately.
  • Process deliveries and restock shelves to maintain a visually appealing store environment.
  • Maintain a clean and organized store environment, including the shop floor and back of house areas.
  • Stay up-to-date with company activity and promotions to provide customers with the latest information.
  • Support floor moves, sale set-ups, and launches as needed.
  • Adhere to all FatFace policies and procedures, including GDPR guidelines.

Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values in everything you do.
  • Align yourself with our company's social and environmental mission, championing actions that positively impact our community.
  • Provide a personal, genuine, and authentic approach to customer interactions.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
  • Value and respect the team at all levels, building strong relationships with colleagues.
  • Play an active and positive part in the team, embracing opportunities to contribute to our success.
  • Enhance relationships with customers through the use of humor and tailored approaches.
  • Proactively offer customers alternative ways to buy across our multichannel proposition.
  • Deliver on operational standards to maintain expected requirements across all core components.

Requirements
  • Experience in a customer service environment is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • Positive can-do attitude.
  • Ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under own direction at times.
  • Team player.
  • Great time management.

Benefits
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox online platform, offering amazing discounts, home workouts, wellbeing content, and more.
  • THRIVE learning management system, providing access to thousands of learning resources.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support available 24/7.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.


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