Bracknell Store Team Member
3 weeks ago
As a key member of our Bracknell store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.
Key Responsibilities
- Provide excellent customer service, utilizing your knowledge to help customers find the best products to suit their needs.
- Process sales, orders, and refunds efficiently and accurately.
- Process deliveries and restock shelves to maintain a visually appealing store environment.
- Maintain a clean and organized store environment, including the shop floor and back of house areas.
- Stay up-to-date with company activity and promotions to provide customers with the latest information.
- Support floor moves, sale set-ups, and launches as needed.
- Adhere to all FatFace policies and procedures, including GDPR guidelines.
Competencies
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values in everything you do.
- Align yourself with our company's social and environmental mission, championing actions that positively impact our community.
- Provide a personal, genuine, and authentic approach to customer interactions.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, building strong relationships with colleagues.
- Play an active and positive part in the team, embracing opportunities to contribute to our success.
- Enhance relationships with customers through the use of humor and tailored approaches.
- Proactively offer customers alternative ways to buy across our multichannel proposition.
- Deliver on operational standards to maintain expected requirements across all core components.
Requirements
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox online platform, offering amazing discounts, home workouts, wellbeing content, and more.
- THRIVE learning management system, providing access to thousands of learning resources.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support available 24/7.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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