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Senior Associate, Stakeholder Engagement Specialist

2 months ago

London, Greater London, United Kingdom Lloyd's Full time

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's – build a braver future with us.

Exciting opportunity to contribute to the delivery of Lloyd's Stakeholder Relationship Management (SRM) Strategy which underpins the Lloyd's customer-centric culture.

In collaboration with the Senior Manager, SRM you will play a pivotal role in the delivery of the SRM Roadmap and ensuring that account management of Lloyd's key stakeholders is supported by robust change management and training to embed best practice, facilitated by tools and solutions that enable a cohesive, informed approach, based on the active sharing of information and tracking of actions/engagement.

Key Responsibilities:

  • Develop and Refine Lloyd's SRM Vision: Collaborate closely with the Senior Manager, SRM to develop and refine Lloyd's SRM vision. Engage with internal customers and business users across multiple teams to understand stakeholder processes and engagement strategies, needs, and challenges. Utilise these insights to support informed and positive business decisions.
  • Champion SRM Adoption: Take a leadership role in embedding SRM as a core discipline across Lloyd's global Corporation. Proactively engage with stakeholders from diverse teams and gain their support. Coordinate and manage the Dynamics Super User Network, organising relevant training sessions to upskill Dynamics users and drive global adoption of SRM.
  • Ensure Access and Training: Ensure that business teams and SRM users have access to Lloyd's mandated SRM tools and training. Maximize their utilisation to support global SRM adoption. Collaborate with a network of SRM Champions and Super Users to drive behavioural change across the organisation and establish a stakeholder-centric culture.
  • Collaborate on SRM Roadmap: Work collaboratively with the SRM change 'product delivery' team. Provide support to the Senior Manager, SRM in designing, prioritising, and successfully delivering the SRM roadmap of change.
  • Manage SRM Communication Channels: Oversee and manage various SRM communication channels such as MyLloyd's SRM Hub, Dynamics wiki, SRM monthly communications update, MCH and Super User Teams Chat. Ensure the availability of necessary information, guidance, best practices and training materials to optimise SRM technology for all Dynamics users.
  • Collaborate with SRM Virtual Team: Collaborate with the SRM Virtual Team to stay updated on changes being delivered through sprints. Provide updates to relevant stakeholders, including reporting progress to the Senior Manager, SRM. Update training materials and take responsibility for any necessary training or communication.
  • Ensure SRM Data Quality: Partner with the SRM Data resource to prioritise SRM data quality for key stakeholders. Collaborate with data owners and lead data cleansing activities to ensure global SRM data confidence.
  • Collect Continuous Feedback: Coordinate the collection of continuous feedback from market-facing employees, including SRM regional leads and other contributors to SRM. Identify areas for improvement, draft business cases and contribute to ongoing improvements in the SRM multi-year roadmap of change.
  • Review SRM Usage Stats: Review and evaluate SRM usage statistics across existing stakeholder business processes. Develop and propose plans to champion good practices and address areas that require improvement. Collaborate with the SRM Senior Manager and SRM leads in business teams to drive global SRM adoption.
  • Provide End User Support: Provide ongoing support for SRM users including the development of bespoke management dashboards, delivering 1:1 and team training as needed and respond to ad hoc enquiries.
  • Promote and Support SRM System: Actively promote and support Lloyd's Stakeholder Relationship Management system (SRM) as the central source of stakeholder data, including contacts, engagement, activities, oversight ratings and other stakeholder processes. Utilise the SRM system to support a single view of a stakeholder, monitor adoption and influence best practices.

Are you a relationship-minded individual? Are you passionate about customer-focused solutions? Are you pragmatic and able to collaborate with a wide mix of stakeholders to drive solutions?

Then this could be an exciting challenge for you at the heart of everything the Lloyd's delivers