Customs Operations Manager

7 days ago


Bermuda, United Kingdom DX Group Full time
About DX Group

We are a specialist provider of customer-driven solutions for time-sensitive, mission-critical, high-value, and heavier items delivery. Our goal is to deliver on our promises, so you can deliver on yours.

Job Summary

This role will oversee the management of all ROI/NI hub operations, including managing a team of Customs Entry Clerks, Supervisors, and Hub Operatives. The successful candidate will be responsible for ensuring customs compliance, implementing the Windsor Framework solution, and driving the implementation of customs procedures.

Key Responsibilities
  • Manage a team of up to 5 Customs Entry Clerks/Supervisors and 3 Hub Operatives for efficient operation
  • Complete and check customs declarations, including commodity codes, in a timely manner
  • Ensure internal controls and logs are maintained to guarantee customs compliance
  • Raise and log any issues of non-compliance within the Group to the Group Head of Customs
  • Drive the implementation of the Windsor Framework procedures from 30th September on all DX Group sites sending GB-NI vehicles
  • Ensure all TSS rejections are checked and resubmitted in good time for GB-NI shipments
  • Send nightly bulk upload data file to HMRC for all GB-NI B2C consignments
  • Research and resolve customs-related customer and team enquiries
  • Maintain records to satisfy all HMRC and Revenue Ireland requirements and manage the Group's customs audit program
  • Be a point of escalation for customers and colleagues to ensure international shipments are coordinated effectively
Essential Criteria
  • Minimum 3 years' customs experience
  • Experience with import/export customs formalities by air or by road
  • Experience of Transit/EIDR procedures desirable
  • Excellent time management skills
  • Possesses strong organisational skills
  • Able to work accurately with a keen eye for detail
  • Can motivate a team to improve productivity and accuracy
Personal Specifications
  • Has management gravitas, can engage with Directors to Operatives to drive compliance improvements
  • Good communication and interpersonal skills - able to translate complex rules into plain English instructions
  • Can-do outlook, who will proactively seek new solutions and challenge their Team to improve or evolve
  • Able to work on own initiative and highlight errors and corrective actions to colleagues
  • Responsible, dedicated attitude to work
  • Checkable work history
  • Impeccable reliability
  • Approachable and polite
Benefits
  • Competitive Rates of Pay
  • Company-funded health cash plan
  • Holidays: 25 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Enhanced Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more


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    {"title": "Customs Operations Manager", "description": "Job SummaryWe are seeking a highly skilled Customs Operations Manager to oversee the management of all ROI/NI hub operations. This role will be responsible for managing a team of Customs Entry Clerks, Supervisors, and Hub Operatives to ensure efficient and compliant customs operations.Key...


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