Guest Experience Coordinator

7 days ago


Birmingham, Birmingham, United Kingdom ODEON Full time

About the Role:

We are seeking a highly motivated and passionate individual to join our team as a Cinema Experience Manager. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving our day-to-day high standards.

Key Responsibilities:

  • Develop and lead a team of cinema hosts to deliver exceptional guest service and results for the business.
  • Support and coach team members to navigate our guests through an immersive cinema experience.
  • Develop and implement strategies to drive guest satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless execution of cinema operations.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Develop and implement processes to improve efficiency and productivity.

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including unlimited free cinema tickets and 40% discount on food and drinks.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A collaborative and inclusive team culture that values diversity and equity.
  • The opportunity to work with a leading cinema chain and be part of a dynamic and innovative team.

Requirements:

  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong attention to detail and ability to maintain high standards.


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