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Community Engagement Operations Leader

2 months ago

Lancashire, United Kingdom Gray Healthcare Full time

Job Overview

We are seeking a skilled Community Engagement Operations Leader to oversee teams providing assistance in specialized residential settings.

The individuals we support have intricate needs, including acquired brain injuries and mental health conditions. In this role, you will supervise a group of Support Workers at each facility, guiding and mentoring them to deliver exceptional support and interventions that empower those we assist to lead fulfilling lives.

Your responsibilities will include ensuring the health and well-being of your teams while demonstrating effective recruitment and retention strategies. You will foster a positive work-life balance culture and implement a consistent six-week rolling schedule across your services. Additionally, you will be responsible for the financial health of your portfolio and all aspects of budget management.

Key Responsibilities

Deliver high-quality, supportive management to approximately 20 Support Workers. Leverage data, research, and innovative practices to identify opportunities for enhancing performance and service delivery. Ensure that each of your services consistently provides outstanding support to individuals in alignment with contractual obligations. This includes: Conducting regular reviews of each person's support through thorough audits. Implementing and monitoring operational and contractual performance. Meeting all Key Performance Indicators. Fostering a culture of continuous quality improvement. Engaging team members in regular supervision and annual evaluations. Conducting regular team meetings. Performing spot checks at various times and days, including weekends. Ensure that safeguarding principles are central to all discussions and actions.

Essential Skills and Experience

Prior experience in operational management within the Health and Social Care sector. Charismatic leadership that inspires and motivates, coupled with excellent interpersonal and communication abilities. A person-centered approach to service delivery. Strong understanding of the challenges faced by individuals with learning disabilities and/or mental health complexities, as well as the support required within the CQC Hospital Directorate Inspection Methodology. Flexibility to work varying hours, including nights, evenings, and weekends. Valid UK Driving Licence and access to a suitable vehicle for regular visits to your services.

Recruitment Process

Comprehensive telephone interview with a Specialist Recruiter to discuss the role and your qualifications. Verification of Right to Work and Driver credentials. In-person interview with the Head of Operations. Compliance checks, including DBS and reference verification for the past three years.

Induction & Training

We do not expect you to have all the answers upon joining Gray Healthcare. We provide an initial week of training that includes online modules (company induction, systems, medication, etc.) followed by in-person training on PROACT-SCIPr-UK, a Positive Behavior Support approach aimed at minimizing restrictive practices.

You will participate in the CSM Development Programme, where a Personal Development Plan will be established alongside our Leadership Skills Development sessions.

Continuous training is available throughout your career with Gray Healthcare, and we encourage you to pursue growth and advancement within the organization.