Shift Leader

4 weeks ago

Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time
About the Role

As a Shift Leader at Tesco, you will play a vital role in ensuring the smooth operation of our stores. Your primary responsibility will be to oversee the store from the shop floor, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.

Key Responsibilities
  • Work in a fast-paced retail environment, with a high level of variety and challenge
  • Take ownership of running duty shifts, coordinating the team to deliver excellent customer service and store operations
  • Be the go-to person for customers, listening to their needs and helping to resolve any issues
  • Look for ways to improve service, including coaching colleagues and providing feedback to the team
  • Guide and support colleagues in-store, ensuring a safe and inclusive environment for all
  • Maintain a great understanding of store performance, and assist managers in delivering actions to improve store operations
  • Lead by example, setting a high standard for customer service and store operations
You Will Be Responsible For
  • Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  • Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the point of contact for colleagues in the absence of a manager for day-to-day queries
  • Maintaining a clean, tidy, and well-presented store
  • Supporting managers to coordinate seasonal, community, and charity events
  • Contributing to a positive team atmosphere, inclusive of everyone
  • Providing excellent customer service, listening to customers and putting them first in everything you do
  • Keeping the team informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues who are providing great service
You Will Need
  • To be a great role model, providing thoughtful customer service that ensures every customer's needs are met
  • To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • To be a clear communicator, comfortable with using a variety of methods to keep the team informed and up to date
  • To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • To be a good decision maker, flexible in your thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • To be motivating, inspiring the team to deliver beyond expectations
  • To be curious, always looking for ideas and opportunities to serve our customers, communities, and planet a little better every day
What's In It For You
  • A varied and challenging role, with flexible hours and shift patterns to suit your lifestyle
  • Ongoing learning opportunities, and access to award-winning training to help you achieve your career goals
  • An inclusive and diverse workplace, where everyone is welcome and valued
  • The opportunity to make a real difference in the lives of our customers and colleagues
  • A range of benefits, including holiday pay, flexible working, and access to wellbeing services

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