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Insurance Claims Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Claims Support Advisor to join our Travel Claims team at Charles Taylor. As a Claims Support Advisor, you will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.
Key Responsibilities:
- Providing exceptional customer service by being empathetic and understanding the needs of our customers
- Resolving disputes with customers and referring to colleagues for advice when needed
- Accurately recording information and maintaining accurate records
- Confidently making outbound calls to customers
Requirements:
- Highly organized under pressure with good attention to detail
- Proficient in written communication
- Customer service experience is helpful but not essential
- Excellent IT skills, including Excel and data inputting
Benefits:
- Competitive salary of £24,380 per annum
- Fantastic opportunities for learning, development, and career progression
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers
- Generous high-street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance
- Comprehensive training and embedding period
About Charles Taylor:
We are a leading provider of insurance services, and we are committed to delivering exceptional results for our clients. Our team is dedicated to providing a supportive and inclusive environment, where our employees can grow and develop their careers. We value diversity and inclusion and are proud to be an equal opportunities employer.
Our Values:
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
- ACCOUNTABILITY: We take ownership
