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Technical Solutions Consultant – Australia

3 months ago

Manchester, United Kingdom PHMG Full time

Technical Solutions Consultant – Australia

Office based (Manchester) – 4 days per week

Contract – 12 Month FTC

Hours: 10pm-7am

Salary: £33, OTE

As a Technical Solutions Consultant, you will be responsible for providing expert technical assistance during the deployment of customized audio branding solutions for our clients' telecommunication systems. Collaborating closely with our skilled internal engineering team and external partners, you will be dedicated to ensuring that clients receive the exceptional service that defines our reputation.

In partnership with our committed Account Managers, you will develop a comprehensive understanding of their telephony systems and identify the most effective methods for integrating our audio productions.

Your tasks will be managed through our CRM systems and project management tools, allowing you to leverage your organizational skills and prioritize your workload effectively. A structured training program will be provided to enhance your technical expertise. We expect you to bring enthusiasm, diligence, and a strong desire to succeed.

Key Responsibilities:

Coordinating and overseeing technical implementation activities with external contractors, in-house engineers, or other internal teams Remotely accessing client telephone systems to implement modifications to call flows or upload new audio productions Scheduling remote engineering tasks at customer locations for field engineers or third-party contractors Managing and documenting all project activities within the CRM and associated project cases

Required Qualifications:

Excellent communication abilities Highly organized work ethic Experience in an IT/Tech setting involving problem-solving or troubleshooting Background in the telecommunications sector is a plus

Benefits:

Competitive salary and incentives Opportunities for career advancement linked to performance Complimentary gym membership at PureGym Smart pension plan Coverage for critical illness Life insurance Birthday gifts and time off for celebrations Creative, spacious work environment with relaxation areas Dry cleaning and tailoring services Cycle-to-work program Fundraising initiatives for our registered charity – the PHMG Foundation