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Receptionist - Patient Liaison
2 months ago
About the Role
We are seeking a highly skilled and compassionate Receptionist to join our team at Newburn Surgery. As the first point of contact for patients, you will play a vital role in providing a warm and welcoming experience for all visitors to the practice.
Key Responsibilities
- Provide exceptional customer service to patients, responding to their queries and concerns in a professional and empathetic manner.
- Manage incoming and outgoing correspondence, including patient registration forms and medication requests.
- Maintain accurate and up-to-date patient records on SystmOne, ensuring seamless communication between healthcare professionals.
- Assist with administrative tasks, such as scanning documents and managing practice post.
- Provide cover during reception staff absences and annual leave, ensuring continuity of service.
- Contribute to a clean and organized working environment, adhering to health and safety standards.
Person Specification
- Essential
- Experience of working in a receptionist/administrator role, preferably in a healthcare setting.
- GCSE grade A to C in English and Maths.
- Desirable
- Experience of working in primary care.
- Knowledge of using SystmOne software.
- Proficient with Word and Excel.
About Us
Newburn Surgery is a friendly family practice with a long history of providing high-quality care to our local community. We pride ourselves on our professional, compassionate, and caring attitude towards all patients and visitors. As a teaching practice, we are committed to training and developing the next generation of healthcare professionals.
