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Front Office Team Lead

2 months ago

Longford, Telford and Wrekin, United Kingdom Radisson Hotel Group Full time
Radisson Hotel Group: A Leader in Hospitality

We are a global hotel group with a passion for delivering exceptional guest experiences. Our team is dedicated to creating memorable moments for our guests, and we're looking for a talented Front Office Supervisor to join our dynamic team.

What We Offer
  • A competitive compensation and benefits package, including special rates for our team members and their families while traveling and staying in our hotels
  • A wide range of development opportunities, including an individual development plan and unlimited access to learning modules and programs through Radisson Academy
  • The opportunity to participate in our Responsible Business program, creating shared value and better futures for our guests and the local communities where we work
  • A contributory pension scheme and life assurance
  • Complimentary meal on duty and uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress and grow with our company
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times
The Front Office Supervisor Role

As a Front Office Supervisor, you will be the heart of our hotel, providing a warm welcome and happy smile to our guests. You will supervise our front office team, lead by example, and ensure that all aspects of the guest journey and experience are delivered to the highest level.

  • You will be responsible for supervising our front office team and ensuring that all aspects of the guest journey and experience are delivered to the highest level
  • You will exude patience, empathy, and have the personality to host the show
  • You will work proactively to ensure guest satisfaction and the smooth running of the front office department
Qualities We Are Looking For
  • Flexibility and a positive attitude
  • An eye for detail
  • The ability to think creatively and solve problems
  • A passion for creating extraordinary service
  • The ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Experience in a similar position is beneficial but not essential