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Bodily Injury Claims Specialist
2 months ago
We are seeking a highly skilled Bodily Injury Claims Specialist to join our team at Hastings Direct. As a key member of our Bodily Injury team, you will play a crucial role in assisting and supporting our customers when they need us most.
Key Responsibilities- Proactively manage a portfolio of cases, investigating liability and third-party presented quantum claims (Damage and Personal Injury up to a value of £25,000) and agreeing fair outcomes within policy and legal liability.
- Negotiate between the Policy holder, Solicitors, and Third Parties to get the best outcome for our customers.
- Manage and maintain effective relationships with both internal (Hire, Intervention, Customer, Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Solicitors, Investigators) to ensure service level agreements, internal and external policies, and governance are adhered to.
- Gather information to enable early arrival at the correct liability decision, giving consideration to economic settlement, proactively secure appropriate recoveries to limit business exposure.
- Previous experience in handling their own portfolio of claims.
- Excellent Problem-Solving Capabilities.
- Strong Communication Skills.
- Pride and experience in delivering top-quality customer experiences.
- Good Level of Computer Skills.
- A competitive salary and bonus scheme.
- Flexible working arrangements, including hybrid working options.
- A comprehensive benefits package, including private healthcare, dental plans, and cycle-to-work schemes.
- Ongoing training and development opportunities.
- A supportive and inclusive work environment.
Hastings Direct is a digital insurance provider with a strong commitment to customer satisfaction and employee well-being. We are proud to offer a range of benefits and perks that support our colleagues in achieving a healthy work-life balance.
