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Systems Support Specialist
2 months ago
We are seeking a skilled and experienced individual to join our Digital team at Student Cribs as a Systems Support Analyst.
This role is ideal for a detail-oriented and analytical professional who can oversee the development of software products and applications, ensuring they meet business standards.
Key Responsibilities:
- Software Development Oversight: Collaborate with cross-functional teams to design, develop, and implement software solutions that meet business requirements.
- Requirements Elicitation: Work with stakeholders to gather and document functional requirements through process mapping and other techniques.
- System Maintenance: Ensure systems are operating efficiently and effectively, identifying and resolving issues promptly.
- Strategic Planning: Contribute to the development of systems planning, budgeting, and overall strategy to drive business growth.
- Feasibility Analysis: Conduct thorough feasibility analyses for proposed systems projects, presenting findings and recommendations to stakeholders.
- Performance Metrics: Establish and track key performance indicators to measure system performance and identify areas for improvement.
- Data Analysis: Analyze project and systems data to produce insights that inform business decisions and optimize system performance.
- Problem-Solving: Identify and resolve technical issues, proposing solutions that meet business needs.
- Operational Support: Provide day-to-day operational support, including liaising with stakeholders, tracking timelines, and maintaining systems documentation.
Requirements:
- Education: Degree in a STEM subject or related field.
- Experience: 1-2 years of experience in a related field.
- Technical Skills: Strong Excel skills, with experience in SQL and Power BI a plus.
- Industry Knowledge: Familiarity with common technology stacks and the software product lifecycle.
- Project Management: Experience managing projects with multiple stakeholders.
- Communication: Excellent communication and presentation skills.
- Critical Thinking: Strong critical thinking, analytical, and problem-solving skills.
- Interpersonal Skills: Good interpersonal and organizational skills.
