Claims Handler

4 weeks ago


Bolton, Bolton, United Kingdom AXA Full time
About the Role

We are seeking a skilled Claims Handler to join our Commercial Claims team at AXA. As a key member of our team, you will be responsible for managing a portfolio of claims, conducting thorough investigations, and negotiating cost-effective resolutions.

Key Responsibilities
  • Proactively manage a portfolio of claims up to £100K, working closely with brokers and clients to resolve issues efficiently.
  • Conduct comprehensive investigations into policy and legal liability for EL, PL, and Disease claims, using advanced negotiation skills and tactics to achieve successful outcomes.
  • Provide exceptional customer service, ensuring a logical and measured approach to all tasks and interactions.
  • Develop and maintain strong relationships with clients, brokers, and internal stakeholders, fostering a collaborative and supportive environment.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve claims handling processes and outcomes.
Requirements
  • Proven experience in claims handling, with a strong track record of negotiation and resolution.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to meet changing demands.
  • Strong knowledge of insurance products, policies, and procedures, with the ability to apply this knowledge to resolve complex claims issues.
What We Offer
  • A competitive annual salary of up to £27,000, with opportunities for bonus and performance-based rewards.
  • A contributory pension scheme, life assurance, and access to a range of employee benefits and discounts.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.
  • A flexible and adaptable approach to work, with the ability to balance home and office work to meet individual needs.

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